GO SEE THINK DO

Universal Problem Analysis & Root Cause Discovery

GO — Go Observe the Situation

Go to where the issue occurs. Observe firsthand. Gather raw observations.

GSTD Information

GSTD Team

Name Role Department

1. Where & When?

2. Who Was Involved?

3. What is the Normal Process?

4. What Did You Actually Observe?

SEE — Separate Facts from Assumptions

Analyze what you observed. Identify patterns and gaps.

1. Key Facts & Observations

2. Data & Metrics

3. Gaps: Expected vs. Actual

4. Impact

THINK — Understand Root Causes

Use the mind map to explore contributing factors, then drill down with the Why analysis.

1. Problem Statement

2. Mind Map — Visual Root Cause Discovery

Click an empty area on the canvas to create a circle. Click a circle to open its panel — from there you can add notes, draw connections to other circles, or delete it.

MANPeople, skills, training, motivation
MACHINEEquipment, tools, technology, systems
METHODProcesses, procedures, workflow
MATERIALResources, inputs, supplies
MEASUREMENTTracking, metrics, visibility, data
ENVIRONMENTCulture, space, conditions, policies
Click another circle to connect
Circle
MAN
Notes / Details
Connections

No connections yet

3. Why Analysis — Drill Down to Root Cause

Start by asking "Why?" and answer it. Use Go Deeper to drill further into a cause, or Add Another Why to explore a parallel cause at the same level.

DO — Next Steps & Recommendations

Based on your analysis, what needs to happen next?

1. Summary of Root Causes

2. Recommended Next Steps

3. Action Plan

Action Owner Due Date

4. Success Metrics

Create Main Circle

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